RETURNS & EXCHANGES

RETURNS

1. Register your return online or contact client services: Register your return online by connecting to your EMERGENCI account.
2. Prepare your package: Place your item in its original packaging and with the original receipt.

EXCHANGES

• -Call client services: +84 799998600
• -In store: Online purchases can be exchanged in stores.
  
  

POLICY

• - Complimentary exchanges & returns within 30 days.
• - Item in perfect & sellable condition.
• - Original packaging.
• - Original invoice, leaflets and certificates.
• - No exchanges and returns for personalized items, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
• - Mask covers cannot be returned or exchanged for sanitary reasons.
• - PayPal purchases may be returned online or exchanged at a free standing stores.